When it comes time to choose a dealer, "service" is the most important word you need to remember. A great copier with bad service can cause more headaches than a so-so copier with excellent service. Since you will need to be comfortable with your copier vendor for years and years, it is in your best interest to be particular when evaluating them.
Because today's copiers combine electrical, mechanical, digital, and chemical systems to produce your documents, maintaining them requires a unique mix of skills. Before deciding to buy, make sure the dealer has technicians with extensive installation and service experience. Having your IT or MIS department check out the dealer can be a good call to test for experience.
Any dealer worth buying from should be more than willing to give you references. And make sure you follow through with this; as with any product or service that you purchase, neglecting to check references can be a grave mistake. Of course the dealer will put you in touch with their best customers, but you can still learn from the conversations.
The references you call should own the exact model of copier you are considering. If Possible ask them how responsive the dealer has been to service calls and how comfortable they feel about the technicians' competence and level of expertise. If the copier has been problematic, find out how these problems were resolved.
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